SEVA Portal
The SEVA initiative is a WhatsApp-based service delivery system. The official WhatsApp number of Bhandara Police, 9834393308, has been made available to citizens for submitting complaint applications.
The system offers several benefits to citizens: (1) registration of complaints from home, (2) saving of time, (3) easy communication, (4) safety and confidentiality, (5) facility to attach digital evidence, (6) tracking of complaints, (7) access to services at night and on holidays, (8) application-tracking facility, (9) prompt response to complaints, (10) convenient services in rural areas and (11) access to services without visiting a police station.
When a complaint application is received by the Office of the Superintendent of Police through the SEVA Portal, it is first registered in the system. Immediately after registration, a confirmation message is sent to the complainant through WhatsApp.
The concerned police station, Sub-Divisional Police Officer's Office or branch makes the necessary entries in the SEVA system from time to time regarding the inquiry into the complaint. The complainant receives WhatsApp updates at every stage of the inquiry. The inquiry or action-taken report is also uploaded to the SEVA system, enabling the Office of the Superintendent of Police to receive it promptly.
Through this system, complainants are kept informed at every stage about the action taken on their applications through WhatsApp. After the process is completed, the system also records whether the complainant is satisfied with the action taken.
The system offers several benefits to citizens: (1) registration of complaints from home, (2) saving of time, (3) easy communication, (4) safety and confidentiality, (5) facility to attach digital evidence, (6) tracking of complaints, (7) access to services at night and on holidays, (8) application-tracking facility, (9) prompt response to complaints, (10) convenient services in rural areas and (11) access to services without visiting a police station.
When a complaint application is received by the Office of the Superintendent of Police through the SEVA Portal, it is first registered in the system. Immediately after registration, a confirmation message is sent to the complainant through WhatsApp.
The concerned police station, Sub-Divisional Police Officer's Office or branch makes the necessary entries in the SEVA system from time to time regarding the inquiry into the complaint. The complainant receives WhatsApp updates at every stage of the inquiry. The inquiry or action-taken report is also uploaded to the SEVA system, enabling the Office of the Superintendent of Police to receive it promptly.
Through this system, complainants are kept informed at every stage about the action taken on their applications through WhatsApp. After the process is completed, the system also records whether the complainant is satisfied with the action taken.
